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Privacy Policy

Version v.20260520  ·  Published May 20, 2026  ·  Effective May 27, 2026

The Service operator ("Company," "we," "us," or "our") operates 'LoudClip' (the "Service"). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our website and SaaS-based services.

By using the Service, you consent to the data practices described in this policy. If you do not agree, please discontinue your use of the Service immediately.

1. Information We Collect

We collect minimal and essential personal information required to facilitate account creation, management, and global customer support.

  • Account Information (Mandatory): Email address, password, and nickname.
  • Automatically Collected Information: IP address, browser type, operating system, access times, and cookies.
  • Feature Usage Logs: Feature execution counters, the total number of registered videos, and license activation timestamps, used solely to determine refund eligibility. Video file contents are never collected.
  • Payment Information: We do not collect or store your credit card numbers or billing addresses on our servers. All subscription-based payments (Lite Plan, Standard Plan) are collected and processed directly by our global Merchant of Record (MOR), Creem.

2. Video Data Storage Policy (OPFS Local Storage & Optional Cloud Storage)

  • LoudClip does not upload, stream, host, or collect your video or subtitle files onto our servers by default. When a paid plan subscriber explicitly uses the Cloud Export feature, the selected ZIP and video files are stored in Cloudflare R2 object storage and are accessible only by that user. Cloud-exported files are subject to per-plan count limits (Lite Plan: up to 5 items; Standard Plan: up to 20 items). Video files exported to cloud storage must not exceed 500MB per file.
  • All media files and learning progress data are stored strictly inside your browser's local sandbox via the OPFS (Origin Private File System). The Company has zero access or technical capability to retrieve your local learning files. This 500MB size limit also applies to all video files registered to OPFS local storage.
  • Cloud-stored files can be deleted at any time from the My Videos screen. Upon account deletion, all cloud-stored files are permanently removed.

3. Legal Basis for Processing (GDPR)

For users in the EU/EEA, we process personal data under the following legal bases as defined in GDPR Article 6:

  • Contract Performance (Art. 6(1)(b)): Account creation, subscription management, billing, and customer support.
  • Legal Obligation (Art. 6(1)(c)): Retention of financial transaction records as required by applicable laws.
  • Legitimate Interests (Art. 6(1)(f)): Fraud prevention, security log collection, and refund eligibility determination. Our legitimate interests do not override your fundamental rights and freedoms.
  • Consent (Art. 6(1)(a)): Cookie usage for functional preferences, where required.

4. Purpose of Processing Information

We use collected information for the following specific purposes:

  • To create and maintain your account securely.
  • To verify subscription access rights to the Lite Plan and Standard Plan.
  • To respond to user inquiries and provide technical customer support.
  • To monitor usage patterns for fraud prevention and refund eligibility determination.

5. Third-Party Data Sharing

We do not sell, rent, or trade your personal data. However, we share data with the following processors under contractual data protection agreements (DPA):

  • Creem (Merchant of Record): Recurring billing, global tax compliance, and fraud prevention. Charges will appear as Creem or CREEM.IO on your statement.
  • Google (OAuth Provider): When you sign in with Google, Google processes your email address and basic profile information in accordance with Google's Privacy Policy.
  • Cloudflare (Cloud Object Storage): When you use the Cloud Export feature, your ZIP and video files are stored in Cloudflare R2 object storage. Cloudflare processes this data in accordance with Cloudflare's Privacy Policy.

6. Cross-Border Data Transfer

Our service processors (Creem, Google, Cloudflare) may be located outside your country of residence, including in the United States. For transfers of personal data from the EU/EEA to third countries, we rely on Standard Contractual Clauses (SCCs) adopted by the European Commission, or other adequacy mechanisms recognized under GDPR Chapter V. For transfers from Korea, we comply with the cross-border transfer requirements under Article 28-8 of the Personal Information Protection Act.

7. Automated Decision-Making

The Company uses automated processing of feature usage logs (video registration count and license activation timestamps) to determine refund eligibility. This automated determination may have legal or similarly significant effects on you. You have the right to:

  • Request human review of any automated refund decision.
  • Express your point of view regarding the decision.
  • Contest the decision by contacting us at [email protected].

8. Data Retention and Destruction

  • Account data (email, nickname): Retained until account deletion.
  • Feature usage logs (refund eligibility): Retained for the duration required to resolve potential disputes, generally up to 1 year after subscription end.
  • Financial transaction records: Retained as required by applicable statutory obligations under local financial laws.
  • Upon account deletion, personal profile data will be permanently purged from active systems without undue delay.

9. Children's Privacy (COPPA & GDPR)

  • Our Service is restricted to users who are at least 14 years of age (or 16 in certain EU jurisdictions under GDPR, or 13 under US COPPA).
  • We do not knowingly collect personal data from children below these thresholds. If we discover that an underage child has registered, the account will be deleted immediately.

10. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate data.
  • Right to Erasure: Request permanent deletion of your data ("right to be forgotten").
  • Right to Restriction: Request that we limit the processing of your data.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests, including profiling.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, use the Account Settings in-app or contact us at [email protected]. We will respond within 30 days.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: Request deletion of personal information we have collected from you.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Opt-Out of Sale or Sharing: We do not sell or share your personal information with third parties for cross-context behavioral advertising purposes.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

To submit a CCPA request, contact us at [email protected].

12. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will:

  • Notify the relevant supervisory authority within 72 hours of becoming aware of the breach, where required by GDPR Article 33.
  • Notify affected users without undue delay if the breach is likely to result in a high risk to their rights and freedoms, in accordance with GDPR Article 34.
  • Notify affected users in accordance with applicable breach notification laws in other jurisdictions.

13. Use of Cookies

We use cookies to maintain user login states and provide functional browser continuity. You can set your browser to refuse all or some cookies. If you disable cookies, some parts of this Service may become inaccessible or fail to function properly.

14. Contact Us

For any privacy-related inquiries, rights requests, or data breach reports, please contact us at:

In the event of any conflict between the Korean and English versions of this Privacy Policy, the Korean version shall prevail.