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Refund & Cancellation Policy

Version v.20260520  ·  Published May 20, 2026  ·  Effective May 27, 2026

This Refund & Cancellation Policy governs the subscription billings, cancellations, and refund procedures for the Lite Plan and Standard Plan of 'LoudClip' (the "Service"), operated by the Service operator ("Company," "we," "us," or "our").

1. Free Tier and Voluntary Upgrade

  • LoudClip provides an indefinite free tier ("Basic Plan") allowing you to fully test the platform's compatibility with your local system environment (browser and OPFS framework) without requiring any credit card information.
  • Upgrading to a premium subscription ("Lite Plan" at USD $21 per 3 months, or "Standard Plan" at USD $20/month) is a voluntary choice made after evaluating the platform's suitability during your use of the Basic Plan.
  • Device Storage Notice: All video files are stored locally in your browser's OPFS (Origin Private File System). While the Standard Plan removes the app-set registration limit, the actual number of videos you can register depends on the storage capacity permitted by your device and browser. This is a technical constraint of the local storage model and does not constitute a service defect.

2. Subscription Cancellation & Automatic Renewal

  • The Lite Plan is a recurring subscription billed automatically every three (3) months.
  • The Standard Plan is a recurring subscription billed automatically at the start of each monthly billing cycle.
  • Cancellation: You can cancel your subscription at any time through your Account Settings. To avoid being charged for the next billing cycle, cancel at least 24 hours before your renewal date. A confirmation email will be sent upon successful cancellation.
  • Access After Cancellation: Following cancellation, you retain full access to Standard Plan features until the end of your current paid billing period, after which your account automatically downgrades to the Basic Plan.

3. Refund Policy and Right of Withdrawal

LoudClip provides immediate access to digital software functionality upon subscription activation.

EU/EEA Consumers: Under the EU Digital Content Directive (2019/770), you generally have a 14-day right of withdrawal. However, by completing the Lite Plan or Standard Plan subscription and agreeing to this Refund Policy, you expressly request that the Service begins immediately upon payment and acknowledge that you thereby waive your right of withdrawal once the digital service has been fully performed or you have begun using premium features (e.g., exceeding the Basic Plan limit of 1 video(s)).

  • Lite Plan — Eligible for Refund: If you have not exceeded the Basic Plan limit (1 video(s)), have not used the Cloud Export feature, and have not used any premium features, you may submit a refund request within 7 days of the initial Lite Plan payment by contacting our support team.
  • Lite Plan — Not Eligible for Refund: Once you have exceeded the Basic Plan limit (1 video(s)) or activated any premium feature, no refund or pro-rated credit will be issued for the remaining subscription period (including any unused months within the 3-month term).
  • Standard Plan — Eligible for Refund: If you have not exceeded the Lite Plan limit (3 video(s)), have not used the Cloud Export feature, and have not used any Standard Plan exclusive features, you may submit a refund request within 7 days of the initial payment by contacting our support team. Approved refunds will be processed within 5–10 business days to your original payment method.
  • Standard Plan — Not Eligible for Refund: Once you have exceeded the Lite Plan limit (3 video(s)) or activated any Standard Plan feature, the digital license is considered fully delivered and no refund or pro-rated credit will be issued for the current billing period.
  • Refunds are not available for change of mind, personal discontinuation of use, or data loss caused by clearing local browser storage (OPFS).
  • While we do not upload your video files to our servers, we track feature execution counters and license activation logs on our backend to determine refund eligibility.

4. Refund Processing

  • Approved refunds are processed within 5–10 business days to your original payment method via Creem, our Merchant of Record. Additional processing time may vary depending on your card issuer.

5. Failed Payments

  • If a recurring payment fails due to insufficient funds, an expired card, or other reasons, Creem will automatically retry the charge. If payment ultimately fails, your Standard Plan access may be suspended and your account downgraded to the Basic Plan. A payment failure notification will be sent to your registered email address.

6. Chargeback Policy

  • Before initiating a chargeback through your card issuer, please contact us at [email protected] to resolve the issue directly.
  • In the event of a disputed or fraudulent chargeback, the Company reserves the right to submit feature execution logs and license activation records to Creem and your card issuer as evidence to contest the claim.
  • Accounts subject to an open chargeback dispute may be immediately suspended pending resolution.

7. Merchant of Record & Billing

  • All global recurring billings are legally finalized by Creem, our designated Merchant of Record (MOR). Charges will appear as Creem or CREEM.IO on your statement.
  • All fees are billed in USD. If your card is denominated in another currency, your card issuer's exchange rate and any applicable foreign transaction fees will apply. The Company is not responsible for any currency conversion differences.

8. Contact Customer Support

For billing inquiries, refund requests, or dispute resolution, please contact us at:

In the event of any conflict between the Korean and English versions of this policy, the Korean version shall prevail.